This Shipping Policy explains how shipping works on Vymeros. It supplements our Terms of Service and Refund & Payment Policy. This is a draft document intended for a marketplace operating in Canada and the United States and should be reviewed by qualified legal counsel before commercial launch.
1. Vymeros is not the carrier
Vymeros is a technology marketplace. We do not physically ship, transport or deliver any items. All deliveries are performed by independent third-party carriers (for example national postal services and private couriers). Carrier rules, restrictions, service levels, delivery timelines, insurance limits and prohibited-item policies apply in addition to ours.
2. Vymeros Shipping Service Fee
When Vymeros facilitates rate comparison, label creation, tracking or shipping support, we may charge a clearly disclosed Vymeros Shipping Service Feein addition to the carrier's own charge. This fee is always shown separately from the carrier cost on the price breakdown before you confirm purchase.
Vymeros may receive discounted carrier rates or partner compensation from shipping providers. Any such discounts or compensation may be retained by Vymeros as part of the service fee. The final total shown at checkout is the amount you will be charged.
3. Price breakdown shown before purchase
Every shipping quote presented for purchase shows:
- Carrier shipping cost
- Applicable taxes
- Vymeros Shipping Service Fee
- Total shipping charge
4. Refunds and voided labels
If a shipping label is successfully voided before it is used, Vymeros will request the carrier or shipping-provider refund on your behalf and, subject to our published Refund & Payment Policy, refund the Vymeros Shipping Service Fee. Carrier refund processing times vary and are outside Vymeros' control; Vymeros does not promise immediate refunds.
5. Swap shipments
For swaps, each party pays for their own outgoing shipment unless the parties expressly agree otherwise. Each label is treated as a separate shipment, with its own carrier rate, Vymeros Shipping Service Fee, payment record and tracking record.
6. Prohibited and restricted items
You are responsible for ensuring that any item shipped complies with our Prohibited Items Policy and the carrier's own restrictions, including dangerous goods, regulated substances and export/import controls. Vymeros may decline to provide a shipping label for items it believes violate these rules.
7. Loss, damage and claims
Loss, damage and delivery claims are handled by the carrier under the carrier's terms. Vymeros may assist with the claim process where a shipping label was purchased through Vymeros, but is not itself a party to the carriage contract.
8. Changes
We may update this Shipping Policy as the shipping product evolves. Material changes will be reflected on this page with a new "last updated" date.